Customer Service and FAQ's

Like everything we do we tried to keep it simple. If you can't find the information you are looking for please let us know so we can add it.

Contact us

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We'd love to hear from you

Watches marked available are in stock however we require additional security checks to complete your purchase. Please email us the details of the watch you are interested in. We will deal with your enquiry as a priority.

 

FREE UK delivery

We aim to deliver most watches within 2-6 working* days. 

*Please check individual products for specific timings or contact us to discuss options.

All our orders are sent using trackable delivery services and are fully insured. A signature is required. We'll provide tracking information as soon as it's available.

Quoted delivery times are estimates and occasional small delays may happen. We'll make sure you are kept fully up to date with any delays should they unfortunately occur.

Please contact us at info@p1-watches.com if you'd like any further information.

We only ship orders within the UK. Please contact us if you require an order shipping outside of the UK (selected brands only).

 

Free UK Returns

Please contact us at info@p1-watches.com. We will guide you through the process and arrange for your watch to be returned. 

For complete confidence when purchasing online, we give you 14 days to return a watch you aren't happy with for a full refund. Please return items in the same condition and with the same accessories, packaging and paperwork as purchased. Refunds will be processed after inspection. 

Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.

 

Payments

We accept the following payment methods:

 PayPal, Visa, Mastercard, American Express and Maestro.

Please note: All orders will be payment checked this may require contacting you for additional information.

 

Watch buying advice

Looking for advice on purchasing the right watch for you - we are here to help guide you through. Give us a call or drop us an email we'll be more than happy to offer our experience.

 

After Sales

At P1-watches we've worked hard to select the best quality brands - in the unlikely event you experience a problem you'll have our undivided attention.

Our service continues long after the purchase of your watch. Please contact us with any queries, questions or advice.

We pride ourselves on:

After Care | Service | Repair | Warranty | Ownership

Taking care of your luxury watch involves much more than wiping the lens of your timepiece with a cloth. Your watch is a carefully crafted instrument that needs to be cared for and maintained regularly. Automatic watches that rely on a self-winding movement, if not worn can soon power down. Just like a manual winding watch (which requires you to turn the crown until it resists) an automatic watch requires at least 20 winds of the crown or can be stored in a watch winder that mechanically rotates your watch when you aren’t wearing it.

Quartz-powered watches require a battery replacement every 2-3 years. 

To preserve the quality of your leather watch strap, we advise resisting regular exposure to water, chemicals, sunlight and cosmetics. 

 

To keep your watch safe and protected from the knocks, bumps and scratching sustained whilst travelling or on the go, we advise you to keep your wristwatch in the presentation box it comes supplied with upon purchase.

As with every special investment, your luxury watch will require regular servicing. You can enquire via email or phone call to discuss a watch repair or watch service with us.

 

All of our pre-owned watches have been thoroughly inspected, tested and certified and include a 24 month guarantee. Please feel free to contact us if you would like any additional information at info@p1-watches.com.

All our pre-owned watches are sent using a trackable delivery services and are fully insured. A signature is required.

For complete confidence when purchasing online, we give you 14 days to return a watch you aren't happy with for a full refund. Returns must be in the same condition and with the same accessories, packaging and paperwork as purchased. 

If you're unable to find what you are looking, then please email us at info@p1-watches.com. We will try our very best to locate it for you.

Watches marked available are in stock however we require additional security checks to complete your purchase. Please email us the details of the watch you are interested in. We will deal with your enquiry as a priority.

All orders will be payment checked this may require contacting you for additional information.

Buy pre-owned

with confidence

 

Sell your watch

How it works

Get in touch

Send us an email at info@p1-watches.com detailing as much about the watch. Please include photographs or the watch, box and papers.

Valuation

 

We'll email you a valuation.

Send

 

We'll arrange collection of your watch.

Payment

 

Once we have received your watch, authenticated it and confirm it matches the details provided we will arrange payment instantly.